The Total Rewards Administrator supports the day-to-day operations of the employee benefits and compensation program, servicing both union and non-union employee groups across the U.S. and Canada. This role plays a key part in maintaining benefit systems and processes, monitoring communications, and supporting a diverse and highly mobile field workforce. The Total Rewards Administrator ensures accuracy and compliance in health and welfare benefits, 401(k), short-term disability, compensation and related programs, and provides high-level administrative and technical support to the Total Rewards Team.

Key Responsibilities

• Monitor and manage the general benefits and compensation email inbox, ensuring timely and professional responses and follow-up.
• Assisting in employee benefit programs including medical, dental, vision, life insurance, short-term disability, long-term disability, and 401(k), in both union and non-union environments.
• Support benefit enrollment, changes, terminations, and life events through the HRIS system (ADP) where needed.
• Assist with processing benefit-related transactions and reconciling data between carriers, internal systems, and payroll.
• Maintain employee records related to benefits and compensation in a highly organized and confidential manner.
• Provide administrative support during open enrollment and year-end processes, including material preparation, audits, and data uploads.
• Provide administrative support during annual increase and annual bonus processes.
• Work closely with HR Business Partners, payroll, and external vendors to resolve benefit and compensation related issues.
• Assist in coordinating communications and educating employees on plan options and policies.
• Maintain a strong understanding of ERISA, HIPAA, ACA, and other relevant regulations.
• Provide support across a large field-based workforce with varying eligibility and enrollment timelines.
• Contribute to the continuous improvement of processes and employee experience.
• Canadian benefits experience or willingness to develop cross-border benefits knowledge is a strong asset.

Required Qualifications

• Associate or Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 2+ years of experience in benefits/compensation administration or HR operations; construction or field-based workforce exposure preferred.
• Strong working knowledge of group health plans, 401(k) retirement plans, and disability programs.
• Familiarity with union benefits administration and collective bargaining agreement provisions preferred.
• Experience working in ADP Workforce Now or a similar HRIS system required.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data reconciliation).
• Exceptional attention to detail and organizational skills.
• Self-starter with a high level of initiative and the ability to work independently and in a team environment.
• Excellent written and verbal communication skills.
• Canadian benefits knowledge is a plus.

Work Environment

• This role is based in the corporate office in Hanover, MD.
• Some limited travel may be required for training, meetings, or benefits events.

Salary Range: $55,000-$65,000

Actual salary will be based on a variety of factors including relevant internal and external experience, knowledge, skills, scope of job, geographical location or other factors permitted by law

Benefits:

• 401(k) + matching 
• Health, Dental, Vision insurance
• Life insurance
• Paid time off (PTO)
• Holiday Pay

Keller is an Equal Opportunity Employer. We encourage qualified women, minorities, veterans, individuals with disabilities, and others to apply.

Equal Employment Opportunity